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Among the thousands of Managed Service Providers (MSPs) throughout the United States, Apex Technology Management proudly earned the title of Channel Futures 2023 MSP of the Year. While many MSPs deliver competent services, only a select few possess the exceptional qualities needed to truly distinguish themselves from the competition. This distinction goes beyond the services offered and is a reflection of the core values that define a company.

The fundamental principles upheld by any company shape their operations, as well as define their mission and values. The seven fundamental values at Apex Technology Management are what genuinely differentiate them and position them as a premier MSP in the technology field. Those seven core values are IT TECHS: Integrity, Teamwork, Transformation, Excellence, Customer Service Obsession, Humility, and Security.

MSPs celebrating achievement

Integrity

Integrity is of paramount importance for Apex to uphold because it forms the ethical foundation on which trust, and reputation are built. At Apex, we always do the right thing, even when it is hard. We strive to be honest and true, conducting every part of our business with the utmost integrity.

Teamwork

At Apex, we work together as a team. We value each other and put the needs of the team above one’s own needs. By promoting a culture of teamwork, we can build a strong foundation for long-term success.

Transformation

At Apex, we are focused on and committed to accomplishing our mission. Our mission statement is ‘Transforming organizations and lives through innovative technology solutions’. We strive for creating a positive transformation for our clients, our team members, and our communities.

Excellence

It is our goal to be excellent in every aspect. At our work environment, during our communications with clients, in the everyday work we perform, and in the things that no one sees. We are dedicated to being the absolute best.

Customer Service Obsession

This is our ‘core’ core value. We will always go the extra mile for our clients. We are obsessed with creating the very best experience for our clients.

Humility

We believe that we always have something to learn from someone else. We are always open to learning more. Humility is essential for a business to uphold because it promotes a culture of continuous improvement, encourages collaboration, resolves conflicts constructively, enhances leadership, improves decision-making, and builds a strong and ethical reputation.

Security

We are a security first company. We take the incredible trust our client’s place in us seriously. We take extra precautions to keep our client’s safe and secure.

Our culture is founded on our fundamental principles, represented by the acronym IT TECHS (Integrity, Teamwork, Transformation, Excellence, Customer Service Obsession, Humility, and Security), and guided by our mission: To transform organizations and lives through innovative technology solutions. We firmly believe that our purpose extends beyond merely “fixing computers”; it encompasses becoming a positive force for transformation in the lives of our employees, our clients, and the communities we serve. These core values serve as the cornerstone of our organization, influencing our recruitment processes, employee promotions, management style, and driving our decisions, actions, products, partnerships, and services.

Kaitlin Giordano

Kaitlin Giordano is the Marketing Coordinator at Apex Technology Management, a California-based IT Support Company. She holds a bachelor's degree in business administration and marketing from Boise State University. She has a passion for content writing and driving brand awareness.