When Reliable and Modern IT Support Drives Business Growth
- 24/7 Help Desk Support
- Remote Support
- Onsite Support
- Patch Management
- Computer Support – Hardware & Software
- Network Infrastructure & Administration
- Server Support
24/7 Help Desk Support
You’re expecting your systems to be Safe, Secure & Stable and there when you need them. Our Help Desk has 24/7 availability for Emergencies. It is fully staffed from 7:30am-5:30pm, Monday-Friday, excluding holidays. Outside of these hours, your calls, emails and alerts are answered by a LIVE person, and on call technicians will respond according to issue urgency/priority.
For your direct staff support, Apex Technology Management operates a California-based, full time, fully staffed Help Desk. Our experienced IT experts can offer support services that can resolve troubleshooting and other issues remotely.
Service tickets can be created by phone, email, or Client Web Portal. A Toll-Free Number is also available. A client who calls Apex’s Help Desk on the phone is speaking with a live technician in an average of 17 seconds. The technicians log in to the caller’s system remotely and address their IT issues. Escalation is available to Level II and Level III technicians and/or On-Site technician as needed.
With Apex’s enterprise-class remote Help Desk support in place, the vast majority of our Client’s IT needs are addressed remotely (typically over 95%).However, there are those periodic issues that do require a technician’s physical, on-site presence. If a particular IT job requires on-site technician service—Apex has you covered!
Using Remote Monitoring and Management software, our Help Desk technicians manage all Operating System updates and security patches, and automate recurring maintenance tasks. This has become vital to help prevent Cybersecurity incidents that actively exploit know vulnerabilities.
Computer Support – Hardware & Software
Support for your workstations, laptops and key business systems is vital to your staff for achieving organization goals. We know you have staff both onsite and working remotely. Apex offers hardware and software computer support. We have three levels of tech specialists to take care of even the most complex hardware and software issues.
Network Infrastructure & Administration
Monitoring and managing network infrastructure components such as firewalls, routers, switches and wireless access points is essential to keeping your operations running. At Apex, our experienced managed services team provides enterprise-wide network infrastructure management and monitoring, giving you the assurance that the technical backbone of your organization is running smoothly.
Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity for your staff. Our proactive and comprehensive server monitoring and management service is designed to keep them running smoothly and efficiently at all times. Server migrations can be very disruptive to an organization. Our experienced team will manage the process for you and complete the work after hours so your staff can focus on getting their work done.